OUR TERMS AND CONDITIONS AND FAQ'S
Our terms and conditions are constituted to give you, our customer, the maximum security and protection when purchasing a one off art work or a complete set from our company Pump House Publishing Limited. Apart from the information set out below, you can always reach us via our contact page at any time. Our aim is to provide a service to you that is, both a pleasant and informative experience. Your satisfaction is paramount to us.
After placing an order with Pump House Publishing via our online checkout process, you will receive an email acknowledgement confirming your order number. As part of our procedures, you will have the opportunity to check your order and correct any error. Please ensure that your delivery address is correct.
For security, payment will be taken by PayPal or major credit and debit cards. Should there be any issue regarding the payment procedure, we will contact you immediately. Once your order is dispatched, we will email confirmation of this to you.
Please note. Each art work order is individually allocated to our customer. We allow five to ten working days to fulfil your order before dispatch. Depending on the complexity of the order.
All our works of art are sent by Royal Mail and this is included in our pricing for prints and framed prints as shown on our website. Pricing of delivery for other frames is dependent on frame style, size and quantity. Prices will be agreed beforehand.
For addresses in the UK, delivery should be within two days from date of dispatch. For Europe and the rest of the world, three to four days is the norm via Air Mail. For peace of mind, a tracking service for both is included.
Pump House Publishing limited cannot be held responsible in the unlikelihood of any delays incurred by the Royal Mail delivery service or any other occurence beyond our control.
All our art works are dispatched in perfect condition. With art work and certificate being rolled and encapsulated in a non-collapse postal tube. With regard to framed work, these are carefully wrapped in packaging incorporating air cushion and foam protection to avoid any damage in transit.
We will replace the damaged goods on receipt of the returned damaged item together with the exterior packaging (sent to us at your own cost with certificate of posting), as long as you have notified us by email within the three days of receiving the order.
If products returned to us are ‘lost in transit’ we will only replace as long as proof of postage can be shown.
WHAT ARE THE PRINT SIZES?
We sell each work of art at sizes indicated on each product page. These are indicated both in millimetres and 'A' series paper dimensions. Many are of similar sizes to enable a collection layout for those who wish to order a set.
CAN THE PRINTS BE FRAMED?
Framing is offered as an additional service. With different styles of frame and mounts all beautifully finished. The prices for frames indicated on our website include the print. The period for producing these will depend on the number and style of frame desired. You will informed of this by email once your enquiry has been received.
IS VAT INCLUDED IN THE PRICES?
Yes. All prices are in pounds sterling and include VAT where applicable.
WHAT POSTAL METHOD DO YOU USE?
Royal Mail. By first class post within the UK. Air mail for the rest of the world. Both include a tracking service.
HOW ARE THE PRINTS SENT?
All works of art are carefully rolled into strong proven postal tubes approved by the Royal Mail.
HOW LONG FOR DISPATCH AFTER PLACING MY ORDER?
As each art work is individually allocated to our customer, we allow seven working days to fulfil the order.
CAN INDIVIDUAL ART WORK BE COMMISSIONED?
This can be offered with subject matter agreed. However, the price of work assigned in this manner will be agreed beforehand and will depend on size. A 50% deposit will be allocated against the agreed cost.
CAN YOUR ART WORKS BE SENT AS A GIFT?
Yes. Either to an individual or for a corporate gift. For the latter, if appropriate, the art work could be commissioned as per the above.